General Sessions

General Session Abstracts

Reclaiming Higher Ground: The Keys to the Castle
Friday, November 14, 2003, 8:30 – 10:00 am
Speaker: Lance H.K. Secretan, PhD

Voted one of America’s top ten speakers, Lance Secretan is a pathfinder and missionary, and known for inspiring people at work and reawakening spirit and values in work and life. His book Reclaiming Higher Ground is about subjects that are too seldom acknowledged at work – things like ethics, emotions, soul, love, honor, community, spirituality and promise-keeping.

Learn the six concepts, which distinguish the Higher Ground Leader (C.A.S.T.L.E. is the acronym for these concepts). Find out how to challenge the “old story” leadership myths and replace them with new concepts to initiate a breakthrough in leadership thinking. To learn more about Lance Secretan’s work, visit

Patient Safety: Dependence on Institutional Culture
Saturday, November 15, 2003, 11:00 am – 12:00 pm
Speaker: Eric S. Marks, MD

How can public, professional, and institutional cultures address the issues of patient safety and medical errors? The etiology of the “blame” approach to behavior modification and its effect on individual and organizational response will be discussed. Alternative institutional approaches based on professionalism and the “learning” environment will be proposed. The concepts of transition, change, and resistance to change will be described. Sugggestions for overcoming resistance will be presented.

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