AAMA Executive Summer 2004

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Importance of Volunteerism in Hospital Employees
By: Tamara L. Gump, FAAMA
      Diplomate in Healthcare Administration  

Clinical Knowledge Advances Medical Logistics
By: LCDR Byron Y. Owens, MA, CAAMA, MSC, USN

An Analysis To Determine Whether Quarantine Is an Effective Response to a Bioterrorist Attack in the United States
By: Lt Col Mark F. Gentilman, OD, FACCP, USAF, BSC

Buildings, Health and Education (BHE) Project Iraq
By: Glen R. Porter, MA, CFAAMA

Resolving Patient Complaints: A Step-by-Step Guied to Effective Service Recovery, Second Edition
Author: Liz Osborne, MS
Reviewed by: Capt Perry Stansbury, USAF, MSC

RX for the Nursing Shortage: A Guidebook
Authors: Julie Schaffner, RN 
             Patti Ludwig-Beymer, PhD, RN
Reviewed by: Maj David A. Cain, CAAMA, USAF, MSC

Ethics in health Services Management, Fourth Edition

Author: Kurt Darr, JD, ScD Reviewed by: Jean Wallace, CAAMA

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